Privacy Policy
Updated on April 24, 2025
This privacy policy provides visitors to the website https://urbasolar.com/ with information regarding the collection of personal data, as well as the means and purposes of their processing when:
- you browse the Site,
- you subscribe to one of our online services,
- you are in contact with
Urbasolar outside the use of the Site (e.g., in the context of a business relationship, sending marketing materials).
Protecting your privacy is important to Urbasolar, and as an international company, we use your personal data in compliance with the European Data Protection Regulation of April 27, 2016 (the “GDPR”) and the amended Data Protection Act (together referred to as the “Applicable Data Protection Regulations”).
1. Contact
Urbasolar, with its registered office located at 75 allée Wilhelm Roentgen – CS 40935 – 34961 Montpellier Cedex 2, is responsible for processing under this privacy policy.
If you have any questions regarding this privacy policy, the processing of your personal data, and/or the exercise of your rights in this context, please contact us by email at: dpo@urbasolar.com.
Our Data Protection Officer will be able to communicate with you and answer your queries. For security reasons and in case of doubt, Urbasolar may implement appropriate measures to verify your identity.
2. Purposes of Personal Data Processing
2.1. Browsing Our Site
2.1.1. Connection Data
When you visit the Site, technical data is collected. This data includes your IP address or that of your Internet service provider, the homepage (the website from which you accessed our Site), the type of browser, the operating system and platform, the pages visited under WWW.URBASOLAR.COM, as well as the time and date of access (referred to as “Connection Data”). Connection Data is automatically recorded in log files for a duration of one year. We process this Connection Data to improve the Site, particularly to analyze how visitors use the Site. Connection Data is also analyzed for statistical purposes and for internal measures related to security and quality improvement.2.1.2. Cookies
The Site also uses cookies to track usage of the Site. Cookies are small data files that a web portal places on your computer, tablet, or smartphone when you visit the Site. By using cookies, the Site can “remember” certain entries and settings (e.g., login, language, font size, and other preferences) for a certain period, so you do not have to re-enter these settings when you revisit the Site. We use cookies on the Site to analyze Site usage. Some of the videos embedded in our web pages also use cookies to generate anonymous statistics regarding previously visited pages and videos viewed. The information collected using cookies is not used to identify you, and cookies are solely intended to pursue the purposes described in this privacy policy. The cookies placed by Urbasolar on the Site fall into two categories:- “Strictly Necessary” trackers, which do not require your prior consent but are essential for the technical operation of the Site,
- Other trackers subject to your prior consent.
| Categorie | COOKIE NAME | PROVIDER | TYPE | EXPIRATION | COOKIE DESCRIPTION |
| Marketing | Google Tag Manager | gtm.js | HTTP | Session / Persistent | Used to manage the triggering of marketing tags on the website. |
| Statistics | _ga | google-analytics.com | HTTP | 2 years | Used to generate a unique identifier to produce statistics on how visitors use the website. |
| Statistics | Google Analytics | google-analytics.com | HTTP | Variable | Used to collect information about how visitors interact with the website. |
| Marketing | twitter.com | HTTP | From 30 days to 2 years | Used to track visitors across websites in order to display relevant advertising based on the visitor’s preferences. | |
| Marketing | linkedin.com | HTTP | From 6 months to 2 years | Used to track user interaction with integrated LinkedIn services and personalize advertising. | |
| Necessary | WordPress | wordpress.org | HTTP | Session / Persistent | Used to ensure the proper functioning of the WordPress CMS and manage the user session. |
| Necessary | wordpress_test_cookie | wordpress.org | HTTP | Session | Used to test whether the browser accepts cookies. |
| Statistics | Redux | local | Local Storage | Persistent | Used to store the user interface state and ensure consistent rendering across sessions. |
| Preferences | Polylang | urbasolar.com | HTTP | Persistent (1 year) | Used to record the user’s preferred language and adapt the content accordingly. |
| Necessary | HAProxy | O2Switch | HTTP | Session | Used for load balancing to ensure the availability of the web service. |
| Security | WordFence | urbasolar.com | HTTP | Persistent | Used to enhance website security and detect suspicious behavior. |
| Statistics | algoliasearch-client-js | algolia.com | Script | Session | Used to enable instant search of content on the website. |
| Preferences | Google Fonts API | fonts.googleapis.com | HTTP | Session | Used to efficiently load fonts without tracking the user. |
| Marketing | GPS | youtube.com | HTTP | Session | Used to record an approximate geographic location to provide relevant video content. |
| Marketing | VISITOR_INFO1_LIVE | youtube.com | HTTP | 6 months | Used to estimate the user’s bandwidth on pages with embedded videos. |
| Marketing | YSC | youtube.com | HTTP | Session | Used to track videos viewed by the user via an embedded YouTube player. |
| Marketing | PREF | youtube.com | HTTP | 8 months | Used to record the user’s preferences related to YouTube video playback. |
| Marketing | _fbp | facebook.com | HTTP | 3 months | Used to deliver personalized ads on Facebook and other digital platforms. |
| Marketing | fr | facebook.com | HTTP | 3 months | Used to deliver relevant ads and measure their effectiveness. |
| Marketing | datr | facebook.com | HTTP | 2 years | Used to identify browsers in order to ensure security and prevent malicious activities. |
| Marketing | c_user | facebook.com | HTTP | Session | Used to store the logged-in Facebook user ID. |
| Marketing | xs | facebook.com | HTTP | Session | Used to maintain the session of the logged-in Facebook user. |
| Marketing | wd | facebook.com | HTTP | Session | Used to store the browser window dimensions to optimize display. |
| Marketing | act | facebook.com | HTTP | Session | Used to measure the user’s connection time and manage interactions with Facebook. |
| Marketing | presence | facebook.com | HTTP | Session | Used to retain the state of the user’s Facebook chat (open/closed, active/inactive). |
| Marketing | csm | facebook.com | HTTP | Session | Used to enhance security during Facebook browsing and authentication. |
| Marketing | sb | facebook.com | HTTP | 2 years | Used to securely identify the browser to protect against hacking attempts. |
| Marketing | fbm_ | facebook.com | HTTP | 1 year | Used to enable Facebook user identification and preferences on the website. |
| Marketing | _fbc | facebook.com | HTTP | 3 month | Used to record clicks on Facebook ads to attribute visits to the correct marketing channel. |
| Marketing | fbm_* | facebook.com | HTTP | 1 year | Used to store user integration information for Facebook login. |
| Marketing | *fbm | facebook.com | HTTP | 1 year | Used to manage social logins via Facebook and remember associated preferences. |
| Preferences | local_storage_support_test | twitter.com | Local Storage | Persistent | Used to detect whether the user’s browser supports local storage to ensure proper functioning of embedded Twitter content. |
| Statistics | metrics_token | urbasolar.com | HTTP | Session | Used to collect internal statistical data on how visitors use the website. |
| Solution | Provider | Adress | Links |
|---|---|---|---|
| Instagram Inc. | 1601 Willow Road. Menlo Park, CA 94025 UNITED STATES | https://about.instagram.com/fr-fr/blog/announcements/instagram-community-data-policy | |
| YouTube | YouTube LLC. | Google Ireland Limited Gordon House Barrow Street Dublin 4, IRLAND | https://www.youtube.com/intl/ALL_fr/howyoutubeworks/user-settings/privacy/#overview |
| LinkedIn Inc. | LinkedIn Ireland Unlimited Company Legal Dept. Wilton Plaza Wilton Place, Dublin 2, IRLAND | https://fr.linkedin.com/legal/privacy-policy |
2.1.3. Contact Requests on the Site
When you browse the Site, the data necessary to respond to your request or for the purposes of a contract or legal obligation is indicated in the collection forms (notably by asterisks). If you do not wish to provide the mandatory data, we will likely be unable to process your request or provide the relevant services. When you contact us via the address contact@urbasolar.com or complete a contact form, we process your personal data in order to respond to your request based on our legitimate interest.2.2. Interactions with Urbasolar Outside the Site
In the context of its relationships with you and outside the Site (e.g., clients, prospects, service providers, suppliers), Urbasolar is required to process your data for the following purposes and based on the legal bases outlined below.| Purposes | Legal Bases |
| Procurement management | Legitimate interest Contract performance |
| Project planning and connection management | Legitimate interest Contract performance |
| Service provider management and project monitoring for plant design and development | Legitimate interest Contract performance |
| Construction management | Contract performance Legal obligations |
| Quality management | Legal obligations Legitimate interest |
| Maintenance and operations management | Legal obligations Legitimate interest Contract performance |
| Asset management | Legitimate interest Contract performance |
| Communication management | Consent Legitimate interest Contract performance |
| Marketing | Legitimate interest |
| Day-to-day operations management | Legitimate interest |
| Legal affairs management | Legal obligations Legitimate interest Contract performance |
| Project financing | Legitimate interest Contract performance |
| Accounting management | Legal obligations |
| Management control | Legitimate interest |
| Prospecting management | Legitimate interest |
| Project development | Legal obligations Legitimate interest Contract performance |
| PPA (Power Purchase Agreement) management | Legitimate interest Contract performance |
| Application management (HR) | Consent |
3. Your Rights Regarding Your Personal Data
You have the following rights under the Applicable Data Protection Regulations concerning the processing of your personal data:
Right of Access: You have the right to request free information regarding the personal data we process about you at any time. You can also request a copy of your personal data that we process. In some cases, this right may be limited or excluded, particularly in case of doubt about your identity or when necessary to protect the rights of others.
Right to Rectification: You have the right to request the rectification of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the erasure of your personal data when it is no longer necessary for the intended purposes, for example, when it is processed based on your consent and you have withdrawn that consent, when an objection to processing has been made, or when the personal data has been processed unlawfully.
Right to Restriction of Processing: Under certain conditions, you have the right to request the restriction of processing your personal data, for example, when you contest the accuracy of your personal data.
Right to Data Portability: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, or to request its transmission to a third party, provided that the actual processing of the data occurred with your consent or was necessary for the performance of a contract and that the processing was carried out in an automated manner.
Right to Withdraw Consent: When the legal basis for processing your data is consent, you have the right to withdraw your previously given consent for the processing of your data at any time. The withdrawal of consent only applies to future processing. Processing activities carried out before this withdrawal remain lawful.
Right to Object to Processing: You have the right to object to processing at any time for reasons relating to your particular situation. A right to object to processing exists without justification, particularly for the processing of data in the context of direct marketing (e.g., newsletters).
To exercise your rights, please contact the Data Protection Officer by email at: dpo@urbasolar.com
Please note that exercising these rights may be subject to certain conditions in accordance with the Applicable Data Protection Regulations. If, in accordance with the Applicable Data Protection Regulations, we do not comply with your request, we will inform you of the reason for the refusal.
Right to Lodge a Complaint: You have the right to lodge a complaint with the competent supervisory authority if you believe your rights have not been respected during the processing of your data. In France, you can contact the National Commission on Informatics and Liberty (CNIL), notably through its website (https://www.cnil.fr/fr/plaintes).
4. Sharing Your Personal Data
The information collected is reserved for the exclusive use of Urbasolar for the purposes defined in the table above. In this context, only authorized personnel at Urbasolar who need access to your data in the course of their duties may access your data.
We may share the personal data we process for the purposes described in this privacy policy within the Axpo group and with other Axpo subsidiaries. Disclosure occurs exclusively for intra-company management purposes (e.g., accounting, centralized customer management, etc.). Whenever possible, Urbasolar commits to transmitting anonymized data to Axpo.
Your personal data is only shared with third parties by Urbasolar to the extent necessary for the provision of our services, when that third party is a subcontractor acting on our behalf and according to our instructions (e.g., for hosting or maintaining our databases, software, and website, managing customer relations, and our marketing activities). These companies are contractually bound to Urbasolar to comply with the Applicable Data Protection Regulations and our privacy policy when processing your personal data.
Furthermore, Urbasolar may be required to disclose your data to third parties to the extent strictly necessary (e.g., banks, accountants) or if required by a court order or regulation (e.g., administrative authorities).
5. Data Transfers Abroad
The Axpo group produces, trades, and sells energy in Switzerland, Europe, and the United States. Therefore, we may transfer your data to recipients within the Axpo group outside your country of residence and possibly to a country that does not provide an adequate level of data protection according to the Applicable Data Protection Regulations. If we transmit personal data to such a country, we are required to ensure adequate protection of your personal data, for example, through contracts with the recipients, such as the European Commission’s standard contractual clauses, which you can consult here. (https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX:32021D0914&locale=fr)
6. Data Retention
We retain your personal data in accordance with the Applicable Data Protection Regulations for as long as necessary for the purposes described in this privacy policy.
In general, your data is retained by Urbasolar:
- for the duration of your contractual relationship with Urbasolar and then for the applicable statutory limitation periods,
- for a period of three years from the last contact for data related to prospecting,
- for a period of ten years for accounting documents.
However, your data may be retained longer, for example, to establish proof of a right or under a legal obligation. In any case, your data will not be retained beyond what is strictly necessary for the purposes for which it is processed. When your data is no longer needed, Urbasolar will ensure that it is deleted or anonymized.
7. Data Security
We take appropriate technical and organizational measures to protect your personal data. Your personal data is accessible only to those who need it for their duties and the purposes described in this privacy policy.
All such individuals are required to treat personal data confidentially and in accordance with the Applicable Data Protection Regulations.
8. Modifications
This privacy policy may be modified occasionally to account for any legal or regulatory, technical, economic, or other developments. The latest version of the privacy policy is available on the Site WWW.URBASOLAR.COM and applies at the time your personal data is processed.
Updated on April 24, 2025
